Customer service management: Efficient order and service management supporting customer service
The requirements for processing orders in customer service are more complex than becomes apparent for outsiders at first glance. For optimal planning in terms of speed and capacity, it is important to take into account the respective customers, the associated devices, the routes and prospective follow-up appointments. The variety of interrelated elements requires a high degree of integration of the software solution used in the company.
Planning and tracking field services with the integrated GSD Solution
Your daily service calls and all associated tasks are clearly displayed for each employee and consistently processed in a single system. Orders and regular service operations by the customer service technicians can be individually planned, including journey times. Executed orders are reported back from the mechanics through mobile devices and are immediately available for further processing.
Device management, tour planning, follow-up appointments and many more…
Using integrated device management, the customer addresses can be directly assigned to the device in question. Route planning is done with a tour -planning tool that includes maps. In addition to the main appointment for customer service, any number of follow-up appointments can be scheduled and planned.