Wednesday, 2008-11-19

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DOCUframe Innovations prize


Advantages of the Complaint Management Solution for DOCUframe®:

The solution from our partner fulfils, across industries, all requests for error and complaint management. The unique element is its complete integration into the information management system, DOCUframe®.

DOCUframe® offers to the user:
  • a unified communications system for telephone, fax, e-mail, SMS
  • in connection with a document management system for all internal and external documents
  • the possibility of customised process control through Workflows (software controlled processes)
Staff members can access with one program all necessary data and documents or receive these automatically into their inbox. Thus the complaint handling solution is no longer an isolated solution for specialists, but part of the total information system.

Only when complaint handling and error analysis is integrated into the daily working processes of all co-workers is the efficient execution and monitoring of corrective measures for debugging enabled.

Your customer will be content because errors are altogether reduced and complaints are processed faster and more efficiently. They will thank you with new orders.

Success Stories:

KABO PLASTIC KABO PLASTIC counts on DOCUframe® as archival storage software, because it directly integrates all communication and it is very adaptable... more »
 
ITK Industrietechnik Kienzler More transparency and shorter searches: Why ITK recommends to use DOCUframe® for the industrial viticulture... more »