Subcategories:

DOCUframe®

Functions

Solutions

Signature / e-Billing

Developer Environment

Process Handling:

The customer lodges a complaint in writing by fax or e-mail.

Immediately, with the arrival of a complaint, a procedure gets created and all necessary information, documents and pictures are assigned to it. Through a distribution protocol, the complaint is sent automatically to all co-workers involved.

Once in the inbox of the responsible co-worker, it can be processed directly. Each modification is immediately on call or automatically available for superiors and co-workers.

Immediate measures are arranged to eliminate the negative effects for the customer, for example, delivery of replacement equipment.

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Success Stories:

An integrated ERP system allows for Jettinger Treppenbauer Bucher GmbH to have more efficient and more transparent administration processes... more »

More transparency and shorter searches: Why ITK recommends to use DOCUframe® for the industrial viticulture... more »