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Subcategories:
Complaint and error management
for better customer satisfaction and lower error costs:
And once again, the same error occurred. You quickly eliminate the effects and forget about it again. Determine costs and causes? Too complex, and it doesn’t help anyway. Errors just happen; there is nothing you can do.
Unfortunately, error and complaint handling today always ends half way: with correcting the error. A consistent analysis of the error cause, in order to avoid future errors, often does not take place. The opportunity for error cost reduction is not used.
Yet, it is quite simple to display and analyse error data transparently with the Team Computing Complaint System and to initiate and monitor measures for error cost reduction.
Complaint Overview
- Management of a wide variety of errors and complaints
- Workflow: enter, check, analysis of complaints
- Allocation of non-standard error and cause catalogues
- Deadline and status monitoring
- Cost tracking
- Response management and evaluation
- Extensive analysis
- Error and causes according to number of errors or according to accrued costs to analyse the error and cost concentrations
- Number of errors and costs according to time interval to check the success of the corrective and preventive measures
- Universally applicable and
- Simple to customise!
Success Stories:
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