Error Handling :

Parallel to this, the Workflow of the error handling begins through:

• Error checking
  Is it really an error or a fault?
• Error analysis
  What is the actual cause?
  Through which corrective measures can a recurrence be prevented?

Reklamation_A supports the error handling through:

• Categorisation of error and types of cause and through the later determination of any error and cause concentrations
• Entry and automatic allocation of costs
• Intelligent supply of knowledge utilising the entire complaint and error history

The knowledge base makes connections transparent:

• permits linkage and monitoring of similar complaints, for example, the same product
• shows error history for current error and types of cause