Structure and Conception of the Complaint Management Solution for DOCUframe®:
The complaint is like an electronic procedure briefcase, into which all data related to the customer’s complaint is collected. The connection to customers, other addresses, the staff person in charge and the product, project or other service about which the complaint is lodged is also created here.
The push of a button shows:
the salesperson’s related complaints or customers
the buyer’s related complaints or suppliers
the process/product manager’s related complaints to a product or service
the developer’s related complaints from a certain development project
The goal is to process, to control, monitor and to analyse complaints and errors of all kinds as well as to reduce complaint and error costs.
