Complaint Management, the DOCUframe® Application:

The complaint management solution is a DOCUframe® application developed with DOCUframe®’s own macro language, DOCUcontrol®. DOCUframe® is a universal information management system with the functions:

• Unified Messaging
• Document management and archival
• Workflow and process handling
• Development platform for enterprise-wide information and process management

DOCUframe® can replace or complete current software systems in your enterprise.

You can also operate the complaint management solution as an independent application and take your existing communications and document software further. Data exchange is then executed through interfaces.

The complaint management solution is a universal solution. As standard software, it is a immediately usable and industry-independent. Yet, contrary to other standard programs, the DOCUframe® development environment enables the custom adjustment of the complaint management solution with little time and cost. This enables the creation of unique software solutions at the price of standard software.


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